CUSTOMER EXPERIENCE SPECIALIST THAT YOU CAN RELY ON
Here are some of the areas we can help you improve on from Call Centres to Utility companies.
Options are;
Done by you - Coaching only
Done with you - On site support
Done for you - On site action
- Identifying and mapping what Great Customer experience looks like for your business
- Guidance with your Customer comms strategy
- Memorable Customer Service Training
- Team Leader Coaching (tailored coaching & leadership)
- Improve your Customer Service rating and Customer feedback
- Pinpointing where your company sits with Customer Service in comparison to your competitors
up to 30%
Improvement in Customer Satisfaction
Customer Feedback
Training
Coaching
Improved market awareness
Measurement of success
up to 20%
Customer retention
Improved Customer Journey
Better satisfaction measurement
Root Cause Analysis
31%
Customers value your Service over Cost
Around 31% of UK consumers say they’d choose excellent service even if it costs more. That figure has increased from 26% in 2020 to 31–34% today
In January 2024, the UKCSI showed 31.3% of customers prioritised excellent service at a premium price
Top Percentile
Utility Experience
Supporting Utilities to get to the top of their regulatory Service leader board.
Let us help you increase your standing on Ofwat C-MeX or Ofgem GOSP measures.
The maximum reward or penalty is capped at +/- 0.5% of a company's return on regulatory equity.